In case any
goods supplied are faulty or become faulty within 14 days (with correct use and
installation) they will be replaced free of charge or your money will be fully
refunded ( at your discretion). Notify us by phone or e-mail at
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, and we
will refund for unwanted goods (excluding shipping fees) within 14 days of your
receiving of the item. Returns have to be posted within 5 days following the
notification. Returning the goods safely is your responsibility and is at your
cost.
We comply with the requirements of Distance
Selling Regulations 2000. If you wish to return unwanted goods for refund or
exchange, they must be returned in good condition in the original packaging,
unmarked and undamaged with the invoice attached. It is your responsibility to pack the goods securely
and you must pay for the return costs. The goods remain your responsibility
until we receive them, we suggest you should always use a recorded delivery.
Delivery does not include unpacking, positioning, erecting or start-up of the
goods. Estimated delivery times cannot be guaranteed. Please check the goods
for damage and sign the delivery accordingly, once goods have been moved
from the delivery address damage claims cannot be considered. Damage cannot be
claimed for goods damaged on delivery where the delivery note does not indicate
"damaged". "Not checked" or "Unopened" signatures are
not acceptable. In case you receive a damaged item you can claim for refund
within five days by e-mail (
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)
or phone with a copy of the signed delivery note indicating the damage.
In case the
received products are not the ordered ones, we cover the cost of return via Royal
Mail, First Class/Recorded. Other forms of delivering the returns are not
accepted.
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